Case Study: Here’s How To Convert More Patient Appointments On Your Website

convert patient requests

Whether you specialize in radiology or dermatology, cosmetic surgery or pulmonary health - your practice can no longer rely solely on referring physicians as a patient volume source. With more and more patients turning to Google or Facebook for recommendations about where to go for care - providers can’t afford not to be focusing at least some of their attention on digital marketing.

The easiest and most affordable way to get started? Start by looking at your existing website to see how well it’s converting potential patients. All too often, practices will spend an arm and a leg on advertising that doesn’t contribute to their overall goal which is to drive more patients to schedule appointments.

Yes, sponsoring your kid’s little league team is nice and maybe seeing your name plastered up on a billboard will give you a little ego boost - but neither of those things are going to be easy to measure conversion success. Even if you do see a boost in patient volume - there won’t be a sure-fire way to determine whether or not those patients came from your investment which means you won’t be able to identify your return on investment.

So you don’t have extra advertising dollars to use to test digital advertising and you feel like you’ve wasted money on Google Adwords in the past? Here’s where website optimization comes in - it’s an affordable way to work with what you’ve got and jump start your online patient appointment requests.

Here are some tips and tricks for optimizing your website: SEO Tricks

Let’s take a look at this example of a pulmonary specialist group we work with who saw a 72.95% increase on patient request conversions over just a two month period of time.

Goal: Improve workflow of patient requests and communication plus streamline the overall engagement experience.

Outcome: We more than quadrupled the amount of patient appointment requests, grew organic traffic and improved conversion rates.

appointment request conversions

Points to note:

  • From 33 requests in 2-months to 122 requests in 2-months
  • 72.95% Growth in conversions
  • 85.72% Growth in Users
  • 79.69% Growth in Users
  • 97.80% Growth in Organic Search Traffic
  • Conversion Rate increased 2.56%

Return on Investment Details:

  • Investment into SEO/Landing Page Optimization: $5,000
  • KPI (Key Performance Indicator)- Online appointment Requests
  • KPI Value: $150/request
  • Campaign ROI:
  • Cost per Conversion: $40.98
  • ROI: 266%
organic growth

So, what did we do to their website to make this happen?

  • Set up conversion tracking and goals within Google Analytics with Thank You pages for the conversion tracking codes
  • Optimized all page titles and meta descriptions
  • Built out additional landing pages for services and pulmonary conditions
  • Optimized top performing blog post (What Does It Mean If My Chest Scan is Abnormal?) to drive more traffic to appointment request form on the home page - added button and leaderboard CTA
  • Worked to improve existing organic rankings and outrank an organic competitor ( who due to our efforts, dropped in position for 15+ terms.
  • Increased blog article output and created new image content templates for the blog and and social channels to create a stronger brand.
  • Added clear CTA bar to the top of the website and a button in the main navigation bar to send visitors to the appointment booking page.

Check out some samples of what we did below:

branded blogging
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Sara McFarland

Sara McFarland
Director of Marketing & Communications

Sara McFarland is the Director of Marketing for Atlantic Health Solutions, a boutique healthcare marketing agency specializing in digital and creative marketing. Sara speaks nationally at healthcare conferences on topics including social media, paid search, search engine optimization and more. She’s also a published writer and specializes in working with healthcare companies, physician groups, radiology practices, and healthcare startups.